I am Yoshida, president of Yamada Shusei Ltd., a professional apparel garment repair group in Nagaoka City, Niigata Prefecture.
The other day, I was making a copy at a 7-Eleven near my home. There was a man older than me waiting his turn, so I said to him, “I have one more copy to make. He said, “I'm glad you made the copy first. It may take a while, but when you're done, help me copy.”
I thought, “Should I leave it to the clerk?” But he seemed friendly, so I told him, “If it's something I can do, that's fine. Then, another elderly woman who was nearby said, “Then, I want to do a fax too, but I don't know how to do it. I replied, “If it's something I can do, that's fine,” and in turn, I successfully completed the color copying and faxing.
It was a regular color copy and fax, so it wasn't a big deal, but we both left with smiles on our faces.
Just that day at the Yoriito meeting, the difference between “comfort” and “a place to stay” was discussed.
"Comfort" refers to the comfort and security one feels in a certain place or space. It does not necessarily require the presence of others, but it is often a place or space that provides a sense of acceptance and security from others.
On the other hand, “a place to stay” refers to a place or space where one can safely express oneself as one is and feel a sense of acceptance from one's role and others. Relationships with others are an important element of this.
At Yoriito, the theme is “creating a comfortable place to stay.
In order to improve the “comfortableness,” we must be aware of the need to create comfortable interiors, enhance facilities, and provide music and fragrances, etc. To further improve the “comfortableness,” we must create a community through events, workshops, and regular social gatherings, etc., provide personalized services by using customer feedback to improve services, and provide a sense of security through thorough safety and staff training, etc. In order to further improve the “comfortableness” of Yoriito, we reaffirmed the importance of providing personalized service through events, workshops, and regular social gatherings, and providing a sense of security through thorough safety measures and staff training.
I wanted to make Yoriito a place where not only staff and customers, but also customers can naturally converse with each other, and where smiles naturally abound.
