I am Yoshida, president of Yamada Shusei Ltd., a professional apparel garment repair group in Nagaoka City, Niigata Prefecture.
Since the end of last year, we have been faced with a series of projects that required us to make decisions: the discontinuation of the New Year's card, the integration of the Mitsuke Plant into the head office, and now the setting of basic rates.
Each of these decisions was not an easy one, but the process of pondering them has made me realize once again the importance of our management philosophy.
For example, the expression “sampo yoshi,” which means “good for the seller, good for the buyer, and good for the world,” expresses the management philosophy of the Omi merchants, which, needless to say, is a guiding concept for management decisions and wisdom for surviving in a severe environment over time.
Management's decisions must be made to achieve business stability and sustainable growth, and to remain an unchanging store of trust for our customers. They must also be designed to maintain and improve service and provide long-term value to customers. And it must contribute to the development of society as a whole through business operations that are considerate of local communities and the environment.
In this unpredictable age of globalization and personalization, we are striving to put our management philosophy into practice through a process of trial and error.
We will create a bright future that will lead to the development of the local economy by becoming a family of value connections that circulate the true value of people and products throughout society, and by fostering a place where the circle of smiles naturally expands.
